COLUMBIA, SC – April 16, 2018 – Seibels is pleased to announce that it has strengthened its business process services (BPS) and third party administration (TPA) services with the successful deployment of Guidewire ClaimCenter™, Guidewire CustomerEngage™ Account Management, and Guidewire Live Analytics™ for clients.
By operating on a world-class claims management platform, Seibels’ clients gain a multitude of efficiencies, including improved operations, increased customer service levels, and enhanced data and analytics. Clients are also able to bring new products and product enhancements to market quicker.
“We are excited to extend our best-in-class insurance services to our clients through industry-leading technology,” said Adrian Brown, Chief Risk and Information Officer. “Operating on ClaimCenter and Live Analytics empowers Seibels to unleash new efficiencies and workflows. Our team members are also very excited to utilize the system as it enables them to work smarter and access enhanced reports.”
Seibels announced its selection of ClaimCenter as its new claims management system in January 2016. In 2017, Seibels completed ClaimCenter implementations and full conversions for its long term BPS clients, including Centauri Specialty Insurance Company, Gulfstream Property and Casualty Insurance Company, and St. Johns Insurance Company. In 2016 and 2017, Seibels completed ClaimCenter implementations for several of its third party administration (TPA) clients, two of which include Federated National Insurance Company and Homeowners of America.
“Updating our technology portfolio is truly empowering for Seibels and our clients,” said Rex Huggins, Chairman and CEO, Seibels. “It is imperative to future proof our technology, and Guidewire allows us to do that. We are now able to offer more scalable, robust services in the marketplace, and look forward to the positive impact this will have on our current clients and future business development endeavors.”
“We congratulate Seibels and its clients on achieving this milestone in their transformation journey,” said Mike Polelle, Chief Delivery Officer, Guidewire. “We admire their dedication to providing exceptional customer service in times of need and look forward to helping them continue to adapt and succeed in a rapidly-changing insurance market.”