Exceptional
Customer Service
Seibels has a proven track record of quickly scaling Contact Center services up or down, to meet rapid market changes. Your Policyholders, Agents, and Claimants are our top priority!
Our Contact Center professionals rapidly answer calls, efficiently update customer and agent portals, and exceed client service level agreements while delivering an exceptional customer experience.
Utilizing a top-rated, cloud-based system, we provide Inbound, Outbound, Omnichannel, FNOL, Customer Service, Billing, Underwriting, Upsell, and Campaign/Target Marketing Contact Center Services.
Available 24/7/365
Customers expect responsive and reliable service. Our Contact Center is available 24/7/365 for FNOL, Policy, and Billing assistance through multiple channels. Contact Center Services include tailored scripts and voice recordings, quality assurance metrics, and full call reporting capabilities.
Contact Center
Value
Reduce administrative constraints
Scalability in catastrophic events
Call volume, overflow, tracking, recording & reporting
Onshore, multi-language support
Tailored upselling improves sales conversions
