In this Team Member Spotlight, I sat down with Lori Rose, who was recently promoted to Claims Manager. Congratulations, Lori!
Q: Describe your position at Seibels and role on the claims team.
In my position as Claims Supervisor, I manage the claims handling aspect of our TPA product, as well as a unit of daily and CAT claims examiners who service policyholders for Seibels’ customers. I see my role as providing support to the examiners I work with, and keeping us on track.
Q: What’s your favorite thing about working at Seibels?
Without a doubt, the people. This is the most cohesive and talented group of claims professionals that I have ever worked with.
Q: What are the most challenging and rewarding parts of working in claims?
The most rewarding part of working in claims is being able to help people put their lives and homes back together following a catastrophe or other occurrence. It can be challenging to overcome the public’s general lack of trust in the insurance claims industry.
Q: How long have you been in the insurance industry, and how have you seen it change?
I started my career with Liberty Mutual in 1987. The biggest change has been in the technology available to us. When I started in this industry everything was manual and everything was on paper. We dictated letters that were typed on typewriters (remember those?) by a transcription pool. We hand wrote log entries in paper files. Now we have everything we need at our fingertips with a few clicks of a mouse.
Q: What advice would you give to someone interested in joining this field?
I would advise them that they need to approach this as a career and not a just a job. I would advise them to not underestimate the impact we have on the lives of the policyholders and the reputation of the insurance carriers we work for.
Q: How do you think our new systems will impact our client’s businesses?
Our new systems allow us to manage the claims more efficiently, and put a vast amount of information at our client’s fingertips.
Q: Talk to me about what working in the claims department is like during hurricane season.
You always keep a close eye on the tropics. When a storm hits (like this season and last) it’s a lot like being in a blender with no lid. It is fast paced and non-stop with 100 things coming at you, and I absolutely LOVE the pace and the energy of it all. This is what we do and when we are at our best.
Q: Now, some fun questions! What’s your favorite lunch spot?
Wait…claims people go to lunch? My favorite spot for lunch is Tin Lizzy in the Vista.
Q: What’s your favorite app?
I don’t use a lot of apps, but I do like the Amazon shopping app.
Q: What was your first job and the biggest lesson you learned from it?
I started in the claims industry as a property, auto, and liability adjuster with Liberty Mutual. I figured out that you learn more and retain the knowledge better from DOING than from ASKING. I was blessed with a manager who told me on day one not to come to him and ask him what to do with a file, but rather to do my research and come to him with a well thought out and well researched recommendation. This has served me well.
Q: Where is your favorite place that you lived?
I have lived in Columbia most of my life. The only other place that I have lived was Vallejo, California for about a year in my early teens. I vastly prefer SC.
Q: Can you share a fun fact about yourself?
I have a huge Bearded Dragon named Chalupa who loves dandelions and mangoes and likes to lay on me while I watch TV.
-As told to by: Stacey Cohl