Seibels Selects OnBase by Hyland for Better Information Management

Long-term viability and flexibility of OnBase promotes more streamlined processes for BPO solution provider

Cleveland, December 1 – The Seibels Bruce Group Inc. (Seibels), an insurance services provider of business process outsourcing (BPO) solutions, has selected OnBase by Hyland to replace its former document management application.

After a comprehensive search for an enterprise content management (ECM) solution that is more than just a content repository, Seibels contacted Hyland because of its reputation and success within the insurance industry. Leveraging OnBase, integrated with Guidewire InsuranceSuite™, Seibels gains a best-in-class enterprise information platform equipped with ECM, case management, business process management, records management and capture functionalities.

“Over the past year, we’ve made tremendous investments into our technology portfolio to give us the right tools to provide superior customer service with a lower total cost of ownership,” said Steve Harding, vice president of insurance services at Seibels. “From our first interaction with Hyland, it was evident that we’d selected the right technology partner to help us achieve success with proven insurance solutions to improve business agility and enhance operational efficiencies.”

By implementing OnBase, Seibels will achieve records management capabilities and enhanced security throughout the content lifecycle with powerful encryption components that meet PCI and DSS compliance standards. Benefits include simplified security policies and granular control over data accessibility. Once retention dates have been met, the enterprise information platform automatically sends documents for appropriate final disposition, according to requirements.

Additional information management capabilities Seibels will leverage with OnBase include:

  • Out-of-the-box Workflow and Case Management capabilities to manage and improve both unstructured work and structured, repeatable processes.
  • Integration with Microsoft Outlook to access essential content directly from employees’ inboxes, capturing emails and attachments, and linking them to the appropriate customers or processes.
  • Data capture solutions utilizing Optical Character Recognition (OCR) to automatically extract and validate critical information then update relevant systems.

“The long-term viability and robust functionality within OnBase will bring true transformation to operations at Seibels,” said Cara McFarlane, global insurance portfolio marketing manager at Hyland. “By selecting two best-in-class solutions, OnBase integrated with Guidewire InsuranceSuite, Seibels is set up for success not only in its immediate underwriting projects but also with its future plans to extend OnBase throughout the enterprise.”

For more information about how insurers are automating people, processes and cases with OnBase, visit


OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capabilities for the OnBase platform is available with our complementary offering, ShareBase by Hyland. Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 600 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase’s solutions for the insurance industry, please visit



Seibels is a leading service provider to the property & casualty insurance industry, providing business process outsourcing (BPO) and third-party administration (TPA) services powered by world-class technology.

Streamlined operations, improved efficiencies and predictable, managed costs are just some of the benefits clients receive when working with Seibels. By leveraging a strong combination of insurance experience and industry-leading technology, Seibels best-in-class insurance services allow insurance carriers and risk managers to simplify business processes and maximize opportunities so they can focus on growth and development. Seibels’ services support Commercial and Personal lines of business. Since its founding in 1869, Seibels has recognized the value of quality customer service, strong client relations, continuous innovation and integrity. For more information, please visit Follow us on twitter: @SeibelsITS.