Hurricane Matthew

Seibels Claims Solutions is our full-service organization designed to help risk managers simplify the claims handling experience, improve loss ratios and customer service levels, and decrease loss-adjusting expenses.

We eliminate inefficiencies and increase productivity to elevate your operations. This provides you with a competitive edge so you can spend more time focusing on growth and development.

Business Process Outsourcing (BPO)

Our BPO Claims Services provide you with an end-to-end solution that covers the entire claim lifecycle. From Call Center and FNOL services to SIU and Litigation Management, we offer a comprehensive solution for all of your claims needs.

Third Party Administration (TPA)

Our TPA Claims Services are available on a bundled or unbundled basis. Whether you need support in one particular area or across several areas of your claims department, our TPA model is tailored to your needs.

25+ Years Of Policy & Claims Processing

24 Average Years Of Claims Professional Experience

World-Class Technology

Our BPO and TPA Claims Services are powered through Seibels and Guidewire technology. By partnering with Seibels, you gain access to the P&C insurance industry’s most widely used web-based claims system, Guidewire ClaimCenter.

  • Seibels FNOL 
  • Guidewire ClaimCenter® 
  • Guidewire LiveSM
  • Guidewire DataHub™ & InfoCenter
  • Guidewire Claim Portal™ for Policyholders and Vendors
  • Smart Communications™
  • OnBase by Hyland

Our Services

Whether you take advantage of our BPO or TPA model, our Claims Services increase efficiencies and productivity to elevate your operations.

Contact Center

Customers demand speed, agility, and reliability. Our multi-lingual Contact Centers in Columbia, SC, and Altamonte Springs, FL, are available 24/7/365 in an effort to accurately intake claims by phone, email, or fax. Contact Center Services include customized scripts and voice recordings, quality assurance metrics, and full call reporting capabilities.

First Notice Of Loss

Our FNOL process is designed with clients in mind. Whether you utilize Seibels for day-to-day claims or in the case of a catastrophe, we have the experience, resources, people, and technology tailored to meet your needs.

Multi-Line Adjusting

Our established relationships with a nationwide network of experienced adjusters enables fast track adjusting of your personal and commercial line claims. Our FNOL software provides automated adjuster assignment, which expedites the claim process.

File Examination

By providing individualized oversight and management of client accounts, we are able to review, adjust, and conclude files efficiently while meeting your guidelines and service levels.

Catastrophe Management

Providing an effective and rapid response is critical to operational success when natural disasters strike. Our specialized CAT Management Services, which offer 24/7/365 FNOL and Contact Center support, provide clients with client-specific planning and preparation. Our dedicated Storm Center is CAT IV- certified and features 80+ seats, so you can have peace of mind and maintain business continuity during all weather-related losses.

Subrogation & Recovery

Our in-house Subrogation Department is dedicated to recovering monies on behalf of our clients. Highly qualified, experienced staff conducts multiple, in-depth claim reviews to ensure no claim is overlooked. Our claims process allows us to guide the claim and protect your interest, ultimately maximizing recovery.

Special Investigations Unit

Our SIU team thoroughly investigates all angles of a potentially fraudulent claim. Our pre-emptive approach is designed to resolve all fraudulent claims in an effort to you save money, recover indemnity payments, and identify and mitigate unethical activities within the industry. We interact with state insurance departments to report and pursue all fraudulent activities.

Litigation Management

Our in-house counsel and dedicated specialized examiners oversee the management of litigation and liability claims. We help identify and mitigate litigation trends and provide guidance on compliance-related issues.

Audit & Consulting Services

Our Consulting Services provide you with a transparent look into your organization, identify and measure opportunities, streamline processes and further your competitive advantage.



Seibels is a leading service provider to the property & casualty insurance industry, providing business process outsourcing (BPO) and third-party administration (TPA) services powered by world-class technology.

Streamlined operations, improved efficiencies and predictable, managed costs are just some of the benefits clients receive when working with Seibels. By leveraging a strong combination of insurance experience and industry-leading technology, Seibels best-in-class insurance services allow insurance carriers and risk managers to simplify business processes and maximize opportunities so they can focus on growth and development. Seibels’ services support Commercial and Personal lines of business. Since its founding in 1869, Seibels has recognized the value of quality customer service, strong client relations, continuous innovation and integrity. For more information, please visit Follow us on twitter: @SeibelsITS.

Let us put our expertise to work for you.