Business Process Outsourcing

We give insurers the freedom to focus on what matters most.

Seibels offers a suite of BUSINESS PROCESS OUTSOURCING to the P&C insurance industry, designed to help you adapt quickly to market changes, maximize opportunities, and improve efficiencies at a managed cost. By focusing on core business activities, carriers can grow their books of business, expand their geographic footprint, and find ways to reduce their overall expenditures.

Policy Services

Our policy services provide carriers with efficient back-office support throughout all stages of the policy lifecycle—from policy processing, rating and underwriting to policy issuance and customer support. Our knowledgeable and experienced team members undergo rigorous training to ensure exceptional customer service is always extended to agents and policyholders on behalf of the client. Utilizing Guidewire CustomerEngage™, agents and underwriters can seamlessly rate, quote, bind, and issue policies.

Straight Through Processing | Rating & Quotes | Contact Center | New Business Issuance 

Billing & Payment Processing Services

Our financial services enable you to offer payment plans and processes that work best for your customers. Automated premium processing solutions provide operational efficiencies that save you time and money.

Flexible Billing Methods | Multiple Payment Plan Options | Lockbox, Credit Card, and ACH Payments | Agency Commissions | Daily & Monthly Reconciliations & Reporting | Escheat & Form 1099 Services

Accounting Services

Seibels has a foundation of over 100 years of direct carrier operating experience. Our comprehensive accounting, treasury, and reporting services give you peace of mind, knowing that your operations are in the best of hands.

General Ledger | Accounts Payable Processing | Reinsurance Accounting | Account Reconciliations | Daily Bank & Book Cash Balance Reporting | Consolidating Financial Statements | Quarterly & Annual Statements & Related Filings | Positive Pay Process Management

Document Management Services 

By leveraging a complementary suite of content management solutions, our clients improve business agility, enhance operations, and transform their customer experience. We utilize an imaged-based, automated remittance processing solution with a high capacity scanner and check processing software to elevate operations.

Distribution | Storage | Print & Mail | Postal Sorting | Policy Forms

Claims Services 

Seibels offers the insurance industry a full-service claims organization, Seibels Claims Solutions. Our claims services are designed to help risk managers simplify the claims handling experience, improve loss ratios and customer service levels, and decrease loss-adjusting expenses. We provide an end-to- end solution that covers the entire claim lifecycle. Our claims services are available on a bundled or unbundled basis.

Contact Center & FNOL | Multi-Line Desk & Field Adjusting | Catastrophe Management |  Subrogation & Recovery | Litigation Management | SIU

Project Oversight & Quality Assurance

Our project oversight & quality assurance services provide a solid foundation and structure to support all carrier operations and system implementations. Gain access to best-practices and achieve individualized oversight of your account with these services.

Project Management Office (PMO) | Quality Assurance | Account Management

Technology Ecosystem

In order to provide the most comprehensive business process services in the marketplace, we invested in Guidewire technology. Clients gain access to world-class systems by partnering with Seibels. We utilize Guidewire InsurancePlatform™ to enhance our core operations, data and analytics, and digital engagement products.

Cybersecurity | Technology: Core, Data, Digital | Additional Technology & Third Party Integrations

Core

Guidewire InsuranceSuite™: Guidewire PolicyCenter®, Guidewire BillingCenter®, Guidewire ClaimCenter®

Data

Guidewire DataHub™ & InfoCenter, Live AnalyticsSM

Digital

Guidewire CustomerEngage™, Guidewire ProducerEngage™

Additional Technology

Smart Communications™, OnBase by Hyland

We Offer Our Suite Of Business Process Outsourcing To Carriers In All 50 States.

Seibels Business Process Services

People. Process. Technology. – Guidewire Preferred BPO Provider

“Our partnership with Seibels allows us to integrate best-in-class services and technology in a flexible and scalable manner. The combination of their insurance experience, services, and systems makes Seibels an invaluable asset to our company. Seibels is a key component of Centauri’s strategy to be the company of choice by our agency partners.”

Lora S. Rees, CPCU – Executive Vice President and COO
About

Seibels

Seibels offers the Property and Casualty insurance industry business process outsourcing (BPO) solutions and third-party administration (TPA) services powered by world-class technology.

Streamlined operations, improved efficiencies and predictable, managed costs are just some of the benefits clients receive when working with Seibels. Seibels best-in-class insurance services allow carriers and risk managers to simplify business processes and maximize opportunities so they can focus on growth and development. Seibels’ services support Commercial and Personal lines of business. Since its founding in 1869, Seibels has recognized the value of quality customer service, strong client relations, continuous innovation and integrity.

For more information, please visit www.seibels.com. Follow us on twitter: @SeibelsTS.

Let us put our expertise to work for you.