Seibels Claims
Seibels Claims Solutions Inc., our full-service claims organization, offers the P&C industry total claims administration. Being technology and insurance experts, we understand claims processes from all angles. We realize, too, that costs rise when claims remain open unnecessarily. We work to simplify the claims handling experience, improve loss ratios and customer service, and decrease loss-adjusting expenses.
With regional and national skills, we’re experienced at serving diverse carriers and risk managers. We build products that reduce claims handling time and costs. Flexible and adaptable, we tailor services— bundled or unbundled—to meet your objectives.
Six principles help us deliver excellent insurance services:
- Draw on product specialists’ in-depth knowledge
- Communicate with clients to ensure we meet requirements
- Integrate technology to provide the highest service level
- Tailor processes to meet your requirements
- Adhere to best practices and customer guidelines
- Hold ourselves accountable to our quality commitment
Seibels Claims Solutions offers a range of claims-related products, bundled or unbundled, for property and liability. These include:
| • Claims Administration |
• Catastrophe Administration |
• Fast Track Desk Adjusting |
| • File Examination |
• Litigation |
• Call Center & FNOL |
| • Subrogation, SIU & Recovery |
• Re-inspections |
• Audit Services |
Multi-Line Claims Adjusting & Examination Services
Individualized oversight and management of client accounts is a hallmark of Seibels’ client relations. The Account Claims manager communicates the client's standards and requirements to the Seibels’ claims staff, which adjusts, reviews, and concludes files in a manner ensuring guidelines are followed and service levels are attained. This individualized approach to claims management ensures uniform and consistent product delivery to each client based on that client's unique and specific instructions and needs.
The following services meet client needs:
| • Property Claims |
• Liability Claims |
• Task Assignment |
| • Automobile Claims |
• Catastrophe Claims |
• Call Center & First Notice of Loss |
Catastrophe Management Services
When catastrophe strikes, you need to respond with the quality, efficiency, and rapid response the situation requires. Seibels Catastrophe Management Services provide the professional and expert services you need to manage your catastrophe events. We provide Property and Casualty insurers Catastrophe Management Services that include:
| • Catastrophe Planning & Preparation |
• File Examination Staff & Network of Catastrophe Adjusting Firms |
| • Dedicated Catastrophe Management |
• 15,000-Square-Foot Dedicated Catastrophe Operations Center
• Dedicated File Examination, Workstations, (Phones, Computers, & Dual Monitors)
• Dedicated Call Center Workstations & FNOL Software
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First Notice Of Loss Services
Carriers demand speed, agility, and durability. Our FNOL Services provide quick, effective responses. In fact, when catastrophic events’ high claims demands wreak havoc, we excel. Our FNOL Wizard software provides:
| • Interview Specific To Loss Cause |
• Determination of Severity |
• Policyholder Instructions
Tailored To Interview Responses |
Re-inspection Services
Our re-inspection staff can provide quality reviews of your staff, independent adjusters, or contractors. We routinely check on our own adjusters, and we can provide documentation assuring your team is doing the best job possible. We can work with you to develop a program tailored to your needs and provide monthly reports of the results.
Subrogation/Salvage Services
Seibels Subrogation/Salvage Services can help identify, protect, and recover indemnity payments. Our specialists produce results from this often-overlooked opportunity to recover funds. We have experienced specialists who are routinely schooled on subrogation issues and taught to protect your interest.
Third Party Administration
Seibels is the property and liability claims partner your program needs. As a TPA, Seibels can manage claims on behalf of program managers, captives, insurance companies, reinsurers, and self-insured corporations.
We combine proven claim fundamentals with flexibility and the freedom to customize. We offer general liability, auto, property, and catastrophic claims management services. Seamlessly integrated litigation management, subrogation, and special investigations round out our claims management offerings.
Our comprehensive approach is designed to reduce your overall cost of risk, helping to boost underwriting profit, support program longevity, and protect your return-on-investment. Our third-party administration utilizes our CPX claims management software to expedite the claims process.
Comprehensive Services
From claims reporting and fraud detection to inspections and management reporting, Seibels Claims Solutions lessens your administrative burdens while boosting efficiencies. Our services minimize loss severities. We provide benefits and measurable results. Driving up efficiencies drives down costs and leads to better customer retention and improved operational performance.
Because you expect results, we invite you to learn more about our services.
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