Policy Administration Services

Our Policy Administration Services provide customers with knowledgeable staff who will work with you to provide customers and agents the service they deserve. We understand your needs at point-of-sale. Through the agent’s web-based portal with embedded company-specific business rules, agents can rate, quote, bind, and issue policies in a matter of minutes, which means improved agency relations and reduced operational costs. Our proven, refined processes create best practice workflows. Our supported policy administration services include:

  • Policy Processing
  • Underwriting
  • Customer Service
  • Premium Processing and Commissions
  • Document Management including policyholder document printing and mailing of declarations, policy forms, postal sorting

With Seibels running your back office operations, your company has more time to focus on growth and productivity. Innovative technology and business process outsourcing services are part of our heritage. Plus, we can tailor our processing services to fit your needs—from underwriting and customer service to accounting and claims administration. In conjunction with our technology services, Seibels will provide you with the solutions you need to operate effectively and efficiently.

Customer Service Center

Seibels understands the importance of providing exceptional customer service. That’s why our call centers in both Columbia, South Carolina and Altamonte Springs, Florida are available to your customers 24 hours a day, 7 days a week. With our bilingual and insurance knowledgeable staff, you don’t have to worry about a language barrier. Should you need agent file maintenance, billing and payment services, correspondence, or call documentation, we are just a phone call away. Plus, take comfort in knowing that because our service centers are dispersed, we have the resources to respond to high-volume inquiries and First Notice of Loss resourcefully and effectively.

Rating and Underwriting

The underwriters at Seibels are both experienced and specialized. The combination of their knowledge and our Underwriting Business Intelligence module creates a seamless underwriting experience. Our underwriters process the “clean” risks automatically and efficiently, therefore allowing you to administer more business and lessen everyday operating costs.

Benefits of Seibels Policy Administration Services

  • Improved agency relations
  • Improved customer service levels
  • Elevated operations
  • Refined processes encourage best practice workflows


"The underwriters and customer service people working in Columbia are among the best I've done business with. It's nice to get someone who is not only friendly, but knows what the heck they're talking about."
-From an Agent