Historical Renovations: Who's That Lady Part II

In case you missed the news, Seibels is partnering with M.B. Kahn Construction Company to complete renovations of its historic headquarters located at 1501 Lady Street. The project is currently in full swing and is scheduled for completion in 2018. As you may recall, the 1949 portion of the building has been added to the National Register of Historic Places and is now listed as a City of Columbia landmark. 

As we are right in the midst of renovations, here’s a quick project update:

  • The renovation of the sub-basement is now complete. Employees are using the sub-basement as a transition room while they wait for their assigned floors to be renovated. Once renovations are complete, the sub-basement will serve as Seibels Catastrophe Claims Center.
  • The demolition of the basement and first floor in the 1977 wing is now complete.
  • Design plans for the back lobby, including furniture and signage selection, are being reviewed.
  • Potential scope changes have been generated to repair the 1949 windows, replace the 1977 ground floor windows, and clean/seal the building exterior.
These are just a few of the main renovation highlights happening at Seibels. As mentioned in a previous post, the 1949 wing of the Seibels building will retain its historical character and features with the renovation. As an example, “Fallout Shelter” signs will undergo restoration and be returned to their original place over the stairwells leading to the basement floor.

A fun historical fact: During the period of the “Cold War” (1945 – 1990), this sign identified an area that would serve as a fallout shelter – a place of refuge and safety - in the event of a nuclear war.

During a large portion of this period of time, Columbia civil defense authorities would test sirens that were located throughout the city every Saturday at noon. While these were just test sirens, a real air-raid siren signaled in the event of a nuclear attack. If you were in a large, well-constructed building like Seibels, you would follow the Fallout Shelter signage to safety.  

A shelter would typically contain canned foods, water, medical and other supplies. More recent nuclear events that occurred at Three Mile Island Nuclear Generating Station (1979-Pennsylvania), Chernobyl (1986-Russia) and Fukushima (2011 Japan) proved that fallout shelters located near a nuclear event probably only would have delayed the inevitable outcome.

By preserving historical artifacts such as these civil defense signs, Seibels is able to honor its history and share it with others. This is just one example of how history is still alive at Seibels. Check back in for more updates on the renovations at Seibels. 

Seibels Employee Spotlight With Catherine Bencheikh

Catherine Bencheikh, Lead Business Analyst of Internal Operations at Seibels, received her MBA from Strayer University this past May. After earning her degree with a 4.0 G.P.A., Catherine received a call from a representative at Strayer with some very exciting news. Catherine was not only named "Outstanding Graduate" for her class, but was also asked to deliver the commencement speech in front of 4,000 people! We recently sat down with Catherine to learn more about her role at Seibels and the accolades she received while continuing her education.

Describe your role at Seibels in the IT department and your experience in the insurance technology industry.
I am a Lead Business Analyst on the Internal Operations team. I have spent 10 years in the health insurance field; however, this is my first time in the P&C field. I am learning a lot and enjoy the journey. 

Have you always wanted to be in IT?
I wanted to be a nurse; however, the wait at Midlands Technical College to get into the program was two years. I was in my early 20's and could not wait that long due to having a child. I worked at a technology company and was very interested in software development. I started going to school for that instead and received a BS in Computer Information Systems. Zoom ahead 20 years and I finally have an MBA.

What was your first job and the biggest lesson you learned from it?
I started work at 15 years of age at a daycare in Chapin, SC. I worked there throughout high school and greatly enjoyed having a class of five year olds. It taught me a lot about human behavior, patience and that if you want to get through to people then you have to come from a place of love, compassion, and understanding. 

You recently received your M.B.A and were awarded “Outstanding Student” at Strayer University. Congratulations! How important do you think education is and how will it impact your career and life?
Acquiring knowledge is a priority in life for me. I never want to stop learning and evolving. As Nelson Mandela stated, "Education is the most powerful weapon which you can use to change the world" and I believe that. Education allows the change to start within ourselves so that we can then use that knowledge to help better the world.

What was it like delivering the commencement speech at graduation earlier this month in front of nearly 4,000 people? What public speaking advice would you give to someone based on your experience?

When Strayer first asked me to speak at the Time Warner Cable Arena in Charlotte, NC, I was terrified. I have never spoken to over 20 people at a time, much less 4,000. What I discovered is that it is easier to speak to many versus a small group, which seems counter-intuitive. The advice I would give is to request assistance from people who have experience in public speaking. Bobby Cone told me that Niki Medlin was well versed in public speaking and she gave me great pointers (thank you, Niki!). It is also important to have someone that you respect to review your speech, and do what you feel comfortable with in regards to practicing for it. When you're up on that stage, just breathe and let go. You can do it. {You can check out Catherine's graduation video here}. 

What drives your ambition and what does success mean to you?
My need to always do my best along with having a "Type A" personality drives my ambition. Even while in elementary school during charity drives, I always sold the most magazines or chocolate bars. It is programmed in my DNA. To me, success is achieving your goals, whether personal or professional. Success also means that it is necessary at times to get out of your comfort zone. As the saying goes, life begins at the end of your comfort zone.

It is inevitable that with technology comes constant change. What are the biggest changes you have seen in the industry since you have been in it?
The Internet has had a colossal impact on the world. It has driven change technologically, sociologically, economically, educationally and culturally, to name a few. These are very exciting times to be in and I can't wait to see what the "next big thing" will be.
What advice would you give to young people starting off their career?
If at all possible, do what you love because you are going to spend a lifetime doing it. Do what interests and excites you because you will be more motivated during your career. Also, try your best and remember to keep clear goals in mind so that you always have something to reach for.

Communication and how we go about it has changed so much over the past few years. The majority of people are accessible 24/7 now via their mobile device. How important do you think communication is for a team and what methods do you use to ensure communication is achieved the most effectively?
A team cannot work together without communication. Everyone has specific ways that they communicate best such as via email, in person or maybe by text. It is important to know your team's preferred way to communicate with at an individual level. With the proliferation of email, it is very easy to get caught in the rut of responding to emails versus having face-to-face communication. Sometimes, I have to remind myself to "stop the madness" of sending emails and get people in a room to talk about issues. So, various types of communication occur based on the circumstance.

With continuing your education and working full-time, your calendar was obviously very busy! How did you most efficiently manage your time and tasks throughout the day?
If it wasn't for the calendar on my phone, I would have never been able to keep everything straight in an efficient way. Without the calendar, I would have carried around a very big notebook everywhere I went. Thank you, technology!

What is your favorite thing to do in Columbia, SC?
My most favorite thing to do is seeing the SC border sign as I cross into another state. I love to travel.

What is your favorite place you’ve ever been?
That is difficult to answer. I lived in both Scotland and England and absolutely loved it. I’ve been to various countries; however, Morocco and Scotland are my most favorite places to be.

What is your favorite hobby?
Reading and traveling are my favorite pastimes. To me, they are synonymous because it's one and the same...reading allows you to travel in your mind.
What is your favorite app?
There are too many to count. I love Nook, TED, Netflix, Etsy, Pinterest, Netflix, and CellTrap along with many others.

Share one thing that people might not know about you.
The only sports I enjoy watching are snooker and sheep herding. I discovered them while living in Scotland. 

10 CAT Tips for Hurricane Season Preparations

As hurricane season is officially upon us (June 1st-November 30th), Clarence Lee, our Vice President of Catastrophe Operations & Property Claims, shares 10 tips to help insureds stay prepared.  

1. Check your food and water supply - Bottled water and dry packaged non-perishable foods are the best in case your power goes out, and your food spoils. You do not want to be stuck in a storm, in the dark, with nothing to eat or drink.

2. Make as much ice as possible - If in the event that the power goes out for an extended period of time, make sure that you have
 made as much ice as possible in order to keep your food cool and frozen. If the power does go out place all perishable foods in the freezer to make them last longer. Having a large cooler handy could also be helpful.

3. Check your flashlights - Make sure they all work, and if they don't, go stock up on batteries. Also, gather any candles, matches, and lighters. A BATTERY POWERED RADIO could end up saving your life in the event of a flash flood.

4. Make sure that your cellphone is charged - Whenever there is a threat of a power outage always make sure that your phone is charged in case you need to place an emergency phone call. Have a car charger handy as well. TIP - Even if the power goes out, land lines will still sometimes work. Phone lines run on their own electricity, as long as they are not cordless phones. You can check this beforehand by unplugging the electricity to you phone and testing it out.

5. Purchase a power inverter or generator - Generators are expensive. Power inverters are much cheaper at 20 - 25 dollars, and most of them plug into the lighter socket of a car. That way, if your car is running, you can run a cord from the inverter to your fridge or even a lamp. Also, inverters are available in many places. 

6. Reinforce your entryways - High gusts of wind and floating debris can easily break windows, leaving you with a face full of glass and soaking wet. Make sure you reinforce doors, windows, garage doors, skylights, and fireplace flues. At least close the curtains or blinds, but if you can, reinforce the windows with plywood. It’s cheap and easy to cut. And totally worth it.

7. Have cash on hand - Debit cards are absolutely useless when there isn't any power. ATMs don't work, and you won't be able to buy anything at the store. Make a trip to the ATM before the storm. Make purchases beforehand as well, since most businesses will be closed.

8. Have your stuff ready to go - If for whatever reason you need to leave in a hurry, make sure you're prepared. Place all your important things in or around one bag. Wallet, cash, cell phone and charger, car keys, important documents and phone numbers, MEDICATIONS, first aid kit, etc. Keep these sealed in a leak proof bag or at least a ziplock. Make sure you know where you're headed, take you pets with you, and always make sure your car is gassed up and ready to go if need be.

9. Unplug and move electronics - With hurricanes and heavy rains comes lighting and flooding. Power surges can occur which can damage electronics such as computers (and cause data loss) and TVs. Make sure these are unplugged, and if possible, moved to the highest point in your house in case of flooding. You can also move other items that can get damaged in water, important papers, pictures, or furniture. You can never be too prepared.

10. Prepare your family - Make sure each family member is aware of how dangerous a hurricane can be. If in the event your family needs to evacuate, you don't want anyone left behind or uninformed. Keep cell phones on and stay home with your family.

Additional Tips for Before, During, and After the Storm

Before The Storm
  • Be ready to put your plan and preparation into action.
  • Pay attention to local weather reports on radio, television, or the internet. 
  • Have house boarded up, or have storm shutters in place. 
  • Have plenty of food and water. 
  • Make sure all your tools, supplies, and first aid kit available for use. 
  • Have a secure room available. 
Preseason Preparations
  • Enter the season prepared. 
  • Know all evacuation routes if you live close to the coast. 
  • Make sure your home meets building codes for withstanding hurricanes, and they have storm shutters. 
  • Have proper tools, supplies, and a first aid kit. 
  • Have plenty of batteries and flashlights.
  • Always have plenty of non-perishable foods on hand. 
When A Watch or Warning is Issued
  • Leave low lying areas. 
  • Protect windows with plywood boards, or storm shutters. 
  • Secure outside objects. 
  • Make sure you have plenty of fuel and water. 
  • Have several days supply of food and water for each family member. 
  • If called to evacuate, do so immediately. 
During the Storm
  • Stay in a secure room. 
  • Stay away from windows. 
  • Do not use the phone or candles. 
  • Monitor Weather and Civil Service Bulletins on either regular or NOAA radio. 
  • Have supplies on hand. 
  • Remain indoors when the eye moves over your area because the storm will resume shortly. 
After The Storm
  • Make sure that all is definitely clear outside, and the storm has completely passed before going out. 
  • Report downed power lines, and stay away from them. 
  • Use stored water and food. 
  • Be patient. Things will take a while before they get back to normal. 

This blog post was written by Seibels Vice President of CAT Operations & Property Claims, Clarence Lee. To learn more about Seibels catastrophe services and claims solutions, contact us at or call 877.734.2357.

Historical Renovations: Who's That Lady?

We are excited to announce the upcoming renovations of the Seibels headquarters located at 1501 Lady Street. Due to the building’s history, the 1949 portion of the building is being added to the National Register of Historic Places and will be listed as a City of Columbia landmark. What an honor! 

From 1949 until 1965, the building served as the headquarters for Carolina Life Insurance Company until purchased by Seibels in 1965. Seibels is the oldest original corporation still in operation in Columbia as reflected in its “PO Box 1” address. Since its founding in 1869, Seibels has played an important role in the Columbia community. The vertical filing system was an invention by Edwin G. Seibels that changed the administrative world significantly and was displayed at the Smithsonian Institute in Washington, D.C. PMSC (Policy Management Systems Corporation), a major influence on the introduction and development of property and casualty insurance policy administration software and systems worldwide, emerged from the Seibels headquarters in the 1970's.

In addition to the historical innovation and impact that has come out of The Seibels Building, there are noteworthy architectural elements worth exploring. The Seibels Building was designed by Lafaye, Fair, & Lafaye and is Columbia’s only example of the Federal Modern style, which was popular amongst commercial and corporate buildings in the 1950s-60s. The addition to the building was completed by MB Kahn Construction Company in 1977. Since there have only been two occupants the building's authentic style has been preserved. This is especially noted by visitors when they enter The Seibels Building through the front lobby and are greeted by the warm, dark wood paneling, grand columns, and original elevators.

Renovations are expected to take at least two years. With the renovation, Seibels will continue to honor the building’s rich history and design while also incorporating modern elements. As the project begins and we look forward to the final results, here's a neat look at our building back in the 1950's. The first photograph is an original image courtesy of Richard Library. The second image is the original photograph superimposed over a new photograph of the Seibels building. Take a look to see how the building compares! Keep checking back in with us as we document the renovations each quarter.

Original Image Courtesy of Richland Library

Edited by Richard Carson

Columbia, SC Driving Insurance Technology Hub

Insurance Networking News recently published an article about the 8 Regions That Are Driving Insurance Technology Innovation. Cities that made the list include Boston, Chicago, Columbus, Des Moines, Hartford, Toronto, Silicon Valley, and our very own Columbia, South Carolina.  This may come as a bit of a surprise to some, but to locals and insurance technology professionals in the region, this recognition has been a long time coming.

Seibels has a rich history in Columbia and the insurance industry. The first commercially available policy administration system for carriers came out of Seibels in the 1970s. Fast forward to today, and there are numerous insurance technology and services providers in the industry. On a local level, take a look at the 15+ member companies in Columbia’s Insurance Technology and Services Cluster, iTs|SC, which is “dedicated to promoting the Greater Columbia area’s wealth of opportunities within the insurance technology sector.” All of these companies are nestled in our Famously Hot capital city and contribute to the growing economy in SC. 

Graphic from

Our very own Maria Price, a Service Delivery Manager at Seibels, is the current chair of iTs|SC. You may have seen her photo in Insurance Networking News List of 15 People to Watch in Insurance Technology. Maria has been in the insurance technology industry in Columbia for over twenty years and is responsible for nurturing high-level client relationships at Seibels. Her dedication to Seibels and leadership at iTs|SC are definitely reason to keep a close look at the insurance tech community in Columbia!  

In case you need even more reason to believe that Columbia is a city worth watching on the insurance technology front, take a look at Delta’s October issue of Sky Magazine. The magazine features a profile on the city of Columbia including our bustling insurance tech sector, which Seibels is proud to be a part of. Interested in learning more about the Seibels team and our role in the insurance technology industry? Contact us today.

Seibels Remains Fully Operational After Record-Breaking Rainfall & Flooding in SC

Seibels is pleased to announce that it remains fully operational amidst the catastrophic record-breaking rainfall and flooding that has occurred throughout Columbia and the state during South Carolina’s declared State of Emergency.

Seibels offers business process outsourcing (BPO) services to numerous property and casualty insurers throughout the southeast and mid-west. Services include policy administration, claims administration, technology, and accounting and reporting services, all of which directly impact an insurer’s daily business operations.  Despite the rainfall and flooding in the Columbia and surrounding areas that forced most businesses to close including the Seibels headquarters, Seibels customer service, underwriting and claims business units are able to remain fully operational due to the disaster recovery plan that the company has in place. Thanks to cloud-based technology, Seibels employees can operate as needed at home or at an off-site location.

“The flooding that we have seen in the state of South Carolina is tremendous,” said Adrian Brown, Chief Risk Officer of Seibels. “Although we had to temporarily close the office for one day due to the water/power outages and hazardous road conditions that affected numerous businesses in Columbia, Seibels was able to remain fully functioning, and that is something to be proud of. We value our customer’s businesses and that means maintaining operations at all times, especially during weather-related catastrophes.  It is clear more than ever that disaster recovery is vital to a company’s business continuity plan, especially in our line of business.  Our hearts go out to all of the people affected by this tragedy, and we pray that the state of South Carolina will come together to support one another in the wake of this devastating disaster.”

Seibels' headquarters on Lady Street in Columbia re-opened its doors with regular business hours on Tuesday, October 6th.  For images of the catastrophic flooding in SC, take a look at the slideshow provided below by WIS-TV.

Welcome to our New Site!

As our latest effort to streamline our services and simplify your customer experience, our new website offers a more direct way to do business. Whether you are seeking a wider understanding of our offered solutions or would like to learn more about a particular service, our website has the info you need.


From BPO to Claims and Technology Solutions, we have the answers to your questions and everything you need to meet your needs. Take a look at the Newsroom to stay up to date on everything happening here at Seibels. We will also be updating our blog with events and articles regularly, check back often.

In our Resources Hub, you can find all sorts of helpful brochures, videos, and demonstrations. You can even get a feel for who we are by reviewing the About Us section that includes a description of why you should choose to work with us in the future. Best of all, it is now easier than ever to get in touch with us and get the personal attention your business needs.

The Importance of Looks Like and the Value of Perception

In his 1994 book “The Pursuit of WOW!” business speaker and writer Tom Peters observed that American auto manufacturers had achieved parity with their foreign counterparts for product quality and reliability. However, public perception was lagging. His research showed that while those metrics had significantly improved since the low mark of the 1970s, American automotive styling appeared dated when compared to imports. He observed that the only thing differentiating vehicles in the eyes of the public was how they looked. “In other words, it is no longer enough that a car works well. It has to look like it works well.”

Would anyone buy a Bentley if it looked like a Chevrolet? No knock to Chevy but you pay that extra $200,000 for a Bentley because it explicitly does not look like a Chevrolet (or a Ford, etc.). You pay for the perception.

Whether it’s a car, a coffee pot or software, our perception of quality, competence and reliability are shaped by how things look. On the other hand consider this: an Apple iPhone is a Smartphone. Motorola makes smart phones too. Apple charges twice as much for theirs. Why? Because they can. Because they are perceived as higher quality. Are they? Maybe. Maybe not. But the public believes they are and shells out the money. An Apple iPhone looks like it works well.

We underestimate the value of product differentiation. Silly us. Risk takers and “what ifers” know the value of it. They bring forth products that are changing the game and disrupting the market. Case in point: a few years ago Hyundai, which was formerly known for building capable but otherwise frumpy cars, introduced their “Fluidic Sculpture” design theme, beginning with their bread-and-butter Sonata family sedan. The design was dramatically different. Sales shot through the roof. Hyundai took away market share from Camry, Accord and Altima. Like Apple with its iPhone, they changed the perception by offering breakthrough design. So, was the Fluidic Sculpture version of the Sonata of higher quality than the previous model? Actually, no. But that’s the point. The quality was there to begin with (relative to the price point, of course) but the perception of the vehicle changed. The Sonata’s appearance became a testament to its high quality.

I worked for a start up in the early 2000s that sold an entirely capable, competent, SaaS-based software product. Like most startups, the software was initially built ad hoc by developers working long hours and for little pay. Our reputation grew to become as strong as our ambition and sales steadily climbed. Nevertheless, we knew that to really grow the company in a big way we had to elevate the product and diversify the client base. That meant moving beyond the smaller agencies and getting our foot in the door of some major corporate accounts with software that looked as good as it operated. With Tom Peter’s dictum above in mind, we did a significant user interface overhaul. It took a year, but when it was completed, our client roster included BNSF railroads, Vanderbilt University, McKesson, DaVita and a host of other big players. Behind the scenes, the functional code was the same, however, now, it had a cutting edge appearance that was worth every penny.

So, is good design, functionality and customer service enough to sell a product? Uh…no. You also need competence.

Without it, you end up with something like those British cars of the 1960s: passionate design mated to dispassionate ability. No one cared if an engine was prone to oil leaks as long as the car looked good and sold. No one bothered to improve the engine in order to stop engine leaks. Perhaps no one knew how. The difference between a journeyman and a “what ifer” is the difference between Its good enough and we know how to make it better and we should.

Competence is the process of continual improvement. It is wisdom and knowledge. It is experience. It is lessons learned, processes improved and dogged, persistent refinement.

Not too long ago Seibels did one of those mental exercises where we tried to tally up the cumulative years of insurance industry knowledge among all our current employees. You know how it goes. It sounds fun to say, “We have a combined 50 years of experience in the industry.” Since I had worked for several startups, I knew this was a useful marketing device to offset the relative newness of the company. After all, you can’t say “Been in business since…er, last year.” For Seibels, we exhausted ourselves after the tally surpassed 300 years. Plus, it seemed a bit smug to go around touting a figure like that. We knew we could make the same point by emphasizing our competence. After all, we’re well known for it.

We are an insurance service provider with a focus on technology, and we have deep knowledge of it. All of it.

Just like the software company, the user interface (UI) for our software products had become dated, and a complete overhaul was due. Throughout 2014 and 2015 we began re-introducing our products which featured a much more appealing and streamlined user interface. It is easier to navigate and conforms to all of the technology industries best practices for visual scalability and multi-platform support.

It isn’t dependent on any specific brand or version of browser. Use it on Google Chrome, Firefox, Internet Explorer… even Apple’s Safari. It isn’t for Windows only, or Apple. Use it on anything from a 10” tablet to a giant monitor. It will scale to visually optimize itself for each. With our new user interface, we can customize the look-and-feel so it looks like it belongs to you, not to us.


So in conclusion…. 

Delivering a world-class product is all about strong functionality, deep competence and exceptional customer service all wrapped up in innovative design. To learn more about how we can provide all-encompassing insurance technology solutions to your business, contact us!  

Blog post written by Richard Carson, Web Developer

Catastrophes, Claims & Social Media

Like other technology and service providers, Seibels has seen social media dramatically change how people get, create, and distribute information. Day in and day out, businesses and news outlets tweet and post information to gain and inform customers.

When a natural disaster strikes, the effectiveness of social media becomes readily apparent. Take Superstorm Sandy. As it wreaked havoc in the northeast, social media outlets hummed as organizations used them to supply vital information to those affected. People battling the storm received information in real time – reassuring them just when they needed it most. Not only did they know what was going on, they learned what they were and where they were located. 

Social media ushered in a new mindset of awareness. Twitter became a leader in this mindset and created a page that was specifically designed to offer information on the storm. Weather alerts and tweets from public safety officials gave those affected insight, vital information, and reassurance. Even FEMA, the Federal Emergency Management Agency, made sure the public received correct information. Disaster victims could text FEMA to find a shelter in which to stay safe from the storm. New York Mayor Michael Bloomberg tweeted “If you have water coming out of your faucet, it is safe to drink.” #sandy” –NYC Mayor’s Office (@NYCMayorsOffice) October 30, 2012.

Across The Board Stress
Companies dread storms like Sandy because they place serious strain on their businesses. Insurers are no exception. In fact, insurers face immense stress as potential claims mount up. However, an upside exists. Catastrophes give insurers and other companies the opportunity to display compassion and humanitarianism – if they offer unique and encouraging assistance.

During Superstorm Sandy, power companies tweeted pictures of linemen battling the conditions to bring back some semblance of normalcy. Such reassurance was unthinkable until the rise of social media. This type of customer interaction can create an atmosphere where customers feel safe with the company they have chosen. But there is a caveat: Be sure you give consumers fast and accurate information. Do this, and your customers will believe your company is more personal and has a vested interest in their well being. And that’s a good thing. 

Technology is improving all aspects of life in good times and bad. Insurance companies do all they can to help policyholders better cope with disaster. Clients can now take photographs of accidents and email them to their agents in order to quickly file a claim. Gone are the days when agents were unreachable. With a touch of a button, you can quickly communicate your needs to your agent, and they can reach you instantaneously. The Information Age truly is here, and it’s here to stay. 

Avoid Public Relations Disasters
Today, companies have good reason to be more responsible than ever to their customers. Social media gives dissatisfied clients a platform. They can and will voice their opinion in a very public forum. They can praise companies that provide exemplary service, as well. The message is clear. Customer service is an extremely important concept in today’s society due to the pervasiveness of social media. 

Social media represents a form of customer feedback, a most effective way to ensure business success in the modern world. Seibels has based its reputation on customer service skills honed since 1869. The advent of social media has only improved that reputation. As a service provider, we make sure clients receive the best customer service possible and our Consumer Portal does much to achieve that goal. Customers can upload pictures of damaged property and witness just how fast and effectively their claims are handled. 

Seibels understands the need for preparedness and a speedy reaction when catastrophe happens, and so should you. When a disaster bears down can you answer the following questions in the affirmative?
  • Are you properly staffed?
  • Do you have adequate building space and supplies, including desks, chairs, telephones, headsets, printers, fax machines and computers? 
  • What is your call capacity and are you prepared to efficiently handle the influx of calls? 
  • How will you handle the influx of emails, facsimiles, and paper mail? 
  • Will you be able to manage and operate mail services? 
  • How will the quality of the claims handling experience be affected? 
  • Will other pending claims that were reported before the catastrophe be affected?
  • What systems are most vital to continue to run your claims operations?
No one can control the damage that another Superstorm Sandy might inflict upon our country in the future.  However, Seibels can change how you react and help elevate your claims response. We’re all in this together more than ever.

Written by
 Lexi Plattenburger.
This article originally appeared in the March Supplement of CLM's Claims Management magazine. To see the digital issue, please visit: 

2015 Headlines

With 2015 already underway, we have some exciting announcements we would like to share with you. We are pleased to announce the following “Seibels Headlines:”

    • Steve Armato joins us as the Director of Human Resources
    • Seibels joins the Columbia Chamber of Commerce

Both of these are welcome additions to Seibels, and we are thrilled to start of 2015 on a positive note! Steve Armato brings with him over 25 years of experience in the human resources industry. He previously worked at Seibels and rejoined in December 2014. He is what we call a “boomerang” at Seibels. We are known for our dedicated employees who have many years of experience in the industry. If you are a “boomerang,” it means you have rejoined the company after a period of absence. There are literally dozens of “boomerangs” throughout the company, hanging on office doors or name plates. It is truly a testament to Seibels! We are glad Steve has returned to Seibels and know that his passion for working with people and cultivating a culture of excellence will have a positive impact on the company as a whole!

Additionally, Seibels is happy to announce we have joined the Columbia Chamber of Commerce. As a member of the Chamber, we will be among some of the oldest and most respected companies in Columbia. We were actually an active member of the Columbia Chamber of Commerce in the early 1900s. Our Vice President John J. Seibels was a prominent member and representative.

“Our decision to rejoin the Chamber was driven by our desire to participate with other businesses in Columbia,” said Andy Banco, Contracts & Regulatory Compliance Director at Seibels. “We have invested in Columbia’s past and now we want to ensure a strong future for the city that we love. Seibels is a proud to be a member of the Chamber, and look forward to seeing how we can enhance business connections within the community.” Andy Banco is the Seibels Main Contact at the Chamber, and as with John J. Seibels, we have full confidence that he will represent us well!

If you want to read the full press releases on these announcements, you can visit the Seibels Newsroom, or subscribe to our RSS feed on Businesswire.