As an insurance technology and services provider with over a century of experience, Seibels is a leading provider of managed business processing solutions.click here to learn more
Our scalable and agile systems are based on a modern technology platform and are backed by deep insurance experience.click here to learn more
Seibels Claims Solutions provide property and casualty insurers with tailored services---bundled or unbundled.click here to learn more
Seibels provides Processing, Technology, and Claims Solutions to the property and casualty insurance industry. With over 100 years of experience, we understand the full value of insurance management services. Founded in 1869 as a modest fire and life insurance company, Seibels has grown into a prominent insurance services provider, developing insurance and technology expertise along the way.
We began automating our policy and claims functions in 1966. By 1974, our policy administration system was the first commercially available system for carriers. Unlike most technology and service providers, we sold and serviced policies for nearly one-and-a-half centuries while evolving into a technology and services provider.
Like any strong company, we are continually reinventing ourselves—we’ve done so for over 140 years. Today, we are Seibels Insurance Technology & Services, and we provide insurers with Solutions.
“As Gulfstream grows, our success depends greatly on our ability to grow and evolve the systems and technology that support our operations. Migrating to Seibels’ IPX Enterprise System will help us increase productivity, enhance efficiencies, and deliver a better customer experience for our agents and policyholders.”
- Mitch Sattler, President and CEO
It’s that time of year again! The 2014 IASA Educational Conference and Business Show is only one day away, and we are eagerly anticipating everything this year’s event has in store. From the Exhibitor Show and Vendor Connect Tours to the educational classes and networking events, we know it’s going to be another exciting event put on by IASA. We are exhibiting at Booth 831 this year, and we welcome you to stop by the booth to say hi, see what is new at Seibels, and learn about our systems and services. We are participating in the Vendor Connect Tours, and we look forward to presenting our “Claims Systems and Services” and “Agency and Consumer Portal” presentations. We hope you signed up for those tracks!
If you are interested in seeing a demo of our policy admin system, IPX, or our Claims System, CPX, stop by the booth for a demo. We are giving away 25 $25 Starbucks gift cards to attendees who stop by for a demo. We would also welcome you to see a demo of our newest system, the consumer portal, which is a valuable self-service site designed to benefit insurance carriers, policyholders, and even agents. Stop by the Seibels booth to learn why!
And just to make it even more exciting, we will be conducting a raffle for an iPad Mini. All you have to do is drop off your business card for a chance to win. For updates throughout the Conference, make sure you follow us on Twitter! @SeibelsITS
Safe travels to everyone, and we will see you in Indy!
From an early age, I have always been somewhat of a “thrill seeker,” which did not diminish (much to my parents chagrin) as I moved from childhood to teenage years. My motto was “have fun now with no regrets later,” and I was determined not to miss out on all life had to offer.
With my adventurous spirit, I am not surprised I ended up as a claims adjuster. If you don’t know, this is not exactly a job most people choose as a career goal, but one in which you generally “land.”
I “landed” by making lunch plans with a friend who asked if I would meet her at a claims job fair. Tired of waiting in my car, I decided to check out the action and enjoy some refreshments. The next thing I knew, I was interviewing with one of the company Vice Presidents. I was already employed and wasn’t particularly concerned about receiving an offer, so I was pretty relaxed as I chatted with the Vice President without a care in the world.
Fast forward twenty-six years later and here I am! I am still in this fast paced business with the company from the job fair, working with adventurous co-workers like myself. As with all jobs, we have the good, the bad, and sometimes the ugly, but the rewards have been numerous.
In the earliest stages of my career, the company taught me to abide by these three simple lessons:
1. Treat every customer with dignity, respect, and empathy. In other words, the way you would like someone to treat you.
2. If a customer raises their voice or becomes upset, simply listen and do not interrupt until they have calmed down. Not only does it help defuse the situation and gain control, but most importantly you become aware of the message being communicated.
3. Keep your word. Trust is paramount. If you make a promise, keep it.
In my opinion, these techniques are definitely needed in claim-handling situations as everyone is not always pleasant and happy when you speak with them. During my years as an adjuster, I have encountered quite a few interesting claims, including the couple who was lying in bed in their rental home as the ceiling fell onto them (protective headgear in place, with the neighbor snapping photo after photo).
Then there was the family who thought it was a good idea to bring their grill inside and have a barbeque because it was raining. I believe they had a better understanding of why this was probably not a good idea after the fire department extinguished the fire.
On the other hand, there was the policyholder who had their first claim experience and was totally reliant on our guidance throughout the process. Once the claim was settled, they expressed their undying gratitude and shared their newly-found appreciation of insurance companies. As a claims adjuster, it is difficult to describe the good feeling from knowing you were not only able to help your customer, but turn an unfortunate situation into one that is positive.
It is times like this the light bulb comes on and you realize the important role you play. Regardless of the claim or situation, I abide by the three simple lessons above, and it has worked for over 26 years.
Now you have glimpsed into the life of a claims adjuster, and know that our world is customer-focused, hectic, fast-paced, full of adventure, and some days, (like any other job), just downright stressful. But good, bad, or ugly, it is also one that is purposeful, satisfying and in my opinion...so worth it.
-Helen McCall, Property Claim Director
“Our partnership with Seibels allows us to integrate advanced technology and services in a flexible and scalable manner. The combination of their insurance experience and agile systems and services makes Seibels an invaluable asset to our company. The ease of use presented by IPX Enterprise Insurance Suite is a key component of Centauri’s strategy to be the company of choice by our agency partners.”
-Lora Rees, Executive Vice President
& Chief Operating Officer